Privacy policy
Last updated: 14 October 2026
1. Who is responsible
Apartment Natura Zadar, host Ivana, Ulica Grgura Budislavića 37, 23000 Zadar, Croatia. Phone and WhatsApp: +385 91 738 1615. E-mail: ivanabratanovic13@gmail.com.
2. Booking enquiries
The website itself does not store any enquiry data. When you press “Send via WhatsApp”, your browser opens WhatsApp with a pre-written message containing your dates, number of guests, name and optional message. The message is only sent if you send it in WhatsApp. WhatsApp is operated by WhatsApp Ireland Ltd. (Meta), whose own privacy policy applies. If you press “Send enquiry”, the details you entered (name, e-mail or phone, dates, number of guests, price and message) are sent to our mailbox through the form service Web3Forms (web3forms.com), which forwards the enquiry to us as an e-mail. If you write to us by e-mail, your message is delivered to our Gmail mailbox (Google).
We use your enquiry only to answer you and to arrange your stay (Art. 6(1)(b) GDPR). Guest data required by law, such as registration with the tourist authority (eVisitor) and invoicing records, is kept for the periods required by Croatian law. Other enquiry data is deleted when it is no longer needed.
3. Hosting and server logs
This website is hosted by Hostinger. When you visit it, the server automatically records technical data such as your IP address, date and time, the page requested and your browser type. This is necessary to deliver the website securely (Art. 6(1)(f) GDPR) and is deleted after a short period.
4. Visitor statistics without cookies
We use Umami Analytics (Umami Software, Inc.) to see how many people visit this website and which parts of it are used. Umami does not use cookies, does not store IP addresses and does not follow you across other websites. It records anonymised information: the page viewed, the website you came from, browser, operating system, device type, language, the country, region and city derived from your IP address (the address itself is not stored) and which buttons were used, for example “WhatsApp” or a question in the FAQ. When an enquiry is sent through the form, only the number of guests and nights is counted, never your name, dates or message.
The legal basis is our legitimate interest in understanding how the website is used and improving it (Art. 6(1)(f) GDPR). You can stop being counted in your browser by opening this website once with ?notrack at the end of the address.
5. External services
Fonts and scripts are hosted on our own server. Apart from the visitor statistics described above, simply browsing this website sends no data to Google or other third parties.
Google Maps: the map is only loaded after you click “Show map”. Google then receives your IP address and may set cookies. If you do not click, no data is sent to Google Maps.
6. Cookies and local storage
This website does not set cookies. Your browser’s local storage keeps a few small settings: your chosen language, whether you chose to show the map and, if you opted out, that you do not want to be counted in the statistics; for the current visit only, it also remembers that you have already seen the opening animation. You can delete these at any time in your browser settings.
7. Your rights
You have the right to access, rectify and erase your data, to restrict or object to its processing and to data portability. To exercise these rights, contact us using the details above. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), azop.hr.